1. Cancellation of an order
- Cancellation of order is only possible when the product is being prepared.
- If you would like to cancel your order, please email madamglobal@naver.com or leave a 1:1 inquiry.


2. Change of order
- Change of order is only possible when the product is being prepared.
-If you want to change the product before delivery, please email madamglobal@naver.com or leave a 1:1 inquiry.
(Order number, name, e-mail, product information of the product you want to exchange)
-If you would like to modify the shipping information, please email madamglobal@naver.com or leave a 1:1 inquiry.
-You cannot cancel or change your order if the item has already been shipped or received.


3.Exchange/Refund
-If you want an exchange/refund, you must request the application within 7 days of receipt.
-If you receive a defective product, please send an email to madamglobal@naver.com or leave a 1:1 inquiry.
(Order number, name, email, photo of defective product)
- Refund fees and round-trip shipping fees are borne by the customer for exchange/refund due to your circumstances.


4. If it is impossible to return it
- Return or exchange other than product defect or misdelivery
- If there is no statement of the reason for the return
- When the price tag, label, etc. is removed from the product
-Products that have been used or washed more than once
- Product damage or blemishes
- If a product package (bag case, etc.) is lost
-If the above return schedule is not observed
- The original or package of the product is damaged


5. Shipping information
- On average, it takes 5–7 days to prepare the product, and it takes 5–7 days to deliver the product you ordered.
(Please understand that warehousing may be delayed depending on the number of each product or product purchased.))
-You can track your shipment by logging in > Confirm Order History > Confirm Shipping Number.
- Free shipping benefits are available for purchase of 150 USD or more.
- Overseas shipping charges vary by delivery weight class/distance based on the shipping company's policy designated by the shopping mall (including the weight of the box)
-In Madame 4060, it is not possible to check the tariff in advance, and if the tariff occurs, the recipient must pay it himself.
- If you refuse to receive or request a return because of the customs burden, we will return the product and refund it after deducting domestic shipping costs.


6.In the following cases, the arrival date of the product may be delayed.
- When you receive an order outside of our business day, such as our holiday or national holiday.
- In the case of heavy shipping and bad weather.